Order Cancellation Policy
At Trendno, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully to know when and how cancellations are allowed.
Order Cancellation Before Dispatch
You can request to cancel your order only before it has been dispatched from our warehouse.
- Cancellation requests must be raised as soon as possible after placing the order.
- Once the order is shipped, it cannot be cancelled.
How to Request a Cancellation
To cancel your order, please contact our support team with your order details. Our team will verify the request and confirm the cancellation if the order has not yet been dispatched.
You can reach us at: care@trendno.com
Refund After Cancellation
If your order is successfully cancelled before dispatch:
- Prepaid orders: The refund will be processed to the original payment method within 5–7 business days.
- Cash on Delivery (COD) orders: No refund is required since payment was not collected.
Cancellation Not Allowed
Orders cannot be cancelled in the following cases:
- Once the order has been shipped or dispatched
- If the delivery attempt has already been made
- For refusal of delivery after shipment
Important Note
Trendno reserves the right to cancel any order due to reasons such as stock unavailability, pricing errors, or suspicious transactions. In such cases, a full refund will be processed for prepaid orders.
Need Help?
If you have any questions regarding order cancellations, feel free to contact our support team. We are always here to help.